REQUIREMENTS



A - My establishment is not recommended yet, what should I do to appear on the Raisin App?

Want to submit an establishment?
Want to submit an establishment and be featured?
B - How does registration process work?

Raisin only references restaurants, bars, and wine shops. We ask for:

  • πŸ“ Wine menu: (.Excel, .Word, .PDF, or quality photos)
  • #️⃣ Social network usernames.
  • πŸ“Έ Pictures of your establishment and wines.




PURCHASING



A - Is this a secure site for purchases?

Absolutely! We use a third party company service to make sure all goes smoothly. Our partner does guarantee your safety and security. All billing information is stored through our payment processing partner.

B - Can I try your service for free?

A 14 day free trial comes with the purchase of a MONTHLY or YEARLY plan, so you have the chance to try it out!

C - Can I update my card details?

Yes! Contact us and we will proceed. In the future, you will be able to access your dashboard and update your payment information.

D - Can I request a refund?

Unfortunately, no.
We do not issue full or partial refunds for any reason.

E - Can I cancel my subscription?

You can cancel your subscription at anytime! To change your plan, email our support: [email protected]

What you should know:

  • MONTHLY: Once the subscription is cancelled, you will not be charged next month. You will continue to have access to your account until the current subscription expires.
  • YEARLY: Once the subscription is cancelled, you will not be charged next year. You will continue to have access to your account until the current subscription expires.

F - What happens when you go back to a free plan?
πŸ›‘ If you go back to a FREE status, you will no longer be able to edit and update your establishment's info. Your establishment profile will revert to its former state.

When you cancel your subscription:

  • Back to original design
  • No ability to edit/update
  • On map: 2-step access to your store
  • Limited to 5 pictures ONLY

G - Do I have access to my invoices?

Not yet! But we are working very hard to make this feature available to all owners in the near future (it's a matter of weeks). However, our team is here for you and will provide you with the requested invoices in the meantime. Email our support: [email protected]

H - Your establishment no longer has the 30% minimum natural wine in store.

It is our policy to cancel your subscription and remove you from the Raisin app.
No Refund.



Using Raisin PRO. services:



A - How to login as an owner on the Admin website?
  • You will receive an email including login and password πŸ“©
  • Sign in on the Admin website, edit and update all your information on the admin website.
B - How to login as owner on the app?
  • 1. Open the Raisin app
  • 2. Go to "profile" screen (footer, right icon)
  • 3. Top right, click on "gear" icon
  • 4. On gear screen, slide down to "Log-out" > tap
  • 5. You are now logged out and should now login again, using the credential we shared with you.
C - Can I switch from my personal to my owner account?

Unfortunately, no. You will have to logout from your user account and login as owner to access the Raisin Pro. features.

D - Can I manage multiple establishments with 1 Raisin Pro. account?

Not yet. It's in the works, and we do plan on adding this in the near future. Stay tuned!

E - Can I use my personal account to post as owner?

A owner status is different from a users status. You must use the authorisation we sent in order to login as owner on both: Raisin app and admin website



Raisin PRO. + Formitable :



A - Are you a Formitable + Raisin Pro. subscriber?

With your unique Formitable restaurant key you can activate this feature directly through the Raisin Pro. dashboard:
1 - Get your restaurant key (URL) in your Formitable account > Settings > Widgets > Your Keys > Restaurant Key.
2 - Paste it on the Raisin Pro. dashboard: Establishment > Info > Book a Table.

B - Are you a Raisin Pro. Subscriber?

Go to the FORMITABLE website and discover how easy and impressive their service is. You can send an email to the Formitable team πŸ’Œ who will be happy to organise a demo of their service, and answer any of your questions!

C - Not a Raisin Pro. subscriber?

What are you waiting for? You have to subscribe to RAISIN PRO.. to have access to the powerful "Book a Table" button. We're here to answer any questions, so please feel free to drop us an email: ​[email protected].

D - Not a Raisin Pro. subscriber nor a Formitable subscriber?

You have to subscribe to both services: FORMITABLE + RAISIN PRO. to make your "Book a Table" button appear. We can help you, just drop us a message [email protected]